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Customer Support Specialist

virtual assistance
customer support

Job Description

At Wildcard, we believe in creating exceptional experiences for our customers, with every interaction. As a dynamic and forward-thinking company, we are dedicated to enhancing customer satisfaction and fostering lasting relationships. We are looking for someone who is equally passionate about helping others and solving problems.

What you'll be doing

We are in search of a dedicated Customer Support Specialist to join our remote team. Your role will be crucial in providing our customers with timely, empathetic help that aligns with the voice and values of our brand. You will handle customer inquiries, resolve issues, and maintain high customer satisfaction levels through effective communication and problem-solving.

Key Responsibilities:

-Provide support to customers via phone, email, and live chat, ensuring a seamless customer experience.
-Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
-Maintain customer records by updating account information accurately.
-Collaborate with other team members to improve customer service procedures, policies, and standards.
-Assist with placing orders, refunds, or exchanges.
-Offer feedback on the efficiency of the customer service process.

Requirements:

- Excellent communication skills in English, with an ability to tailor your tone for each customer.
- Experience in a customer support role, handling a high volume of calls or messages.
- Strong problem-solving skills and the ability to think under pressure.
- Proficiency with customer service software, databases, and tools.
- Ability to work independently in a remote environment.
- Empathetic and patient customer handling skills.

What We Offer:

- A role where you can genuinely make a difference in someone's day.
- Flexible working hours in a fully remote setting.
- Supportive team culture and opportunities for personal and professional development.

If helping people and creating positive interactions excites you, we'd love for you to become an integral part of our team!

Interested? Drop us a line at
[email protected]

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